We Take Pride In Our Products
At Futuristic Vapes, we’re committed to your satisfaction. Our return policy lasts 30 days from purchase. After this period, we cannot offer refunds or exchanges.
Eligibility for Returns:
- Items must be unused, in original condition, and in their original packaging.
Exemptions: Perishable goods (e.g., E-Juice, Disposables, Batteries, Replacement Atomizers/Coils) and sanitary items (e.g., Driptips, Tanks) are not eligible for return due to health and safety regulations.
To process a return, please provide a receipt or proof of purchase.
Refunds (if applicable):
Once we receive and inspect your return, we’ll email you to confirm receipt and notify you of approval or rejection. If approved, your refund will be processed within a few days and credited to your original payment method. Check your bank account first if the refund is delayed, then contact your credit card company or bank. If issues persist, email us at info@futuristicvapes.com.
Sale Items: Only regularly priced items are eligible for refunds; sale items are excluded.
Exchanges (if applicable):
We replace items only if they are defective or damaged. To exchange, email info@futuristicvapes.com and send your item to: 11951 88th Ave, Delta, British Columbia, CA V4C 3C9.
Gifts:
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value upon receipt. If not marked as a gift, the refund will go to the purchaser, who may learn of your return.
Shipping:
Return items to: 11951 88th Ave, Delta, British Columbia, CA V4C 3C9. You’re responsible for shipping costs, which are non-refundable and deducted from any refund. For items over $75, use a trackable service or insurance, as we can’t guarantee receipt. Delivery times vary by location.
Thank you for choosing Futuristic Vapes! We prioritize your vaping experience and will work to keep you satisfied.
